Shipping
Every order ships from our EU facility. We pack each order by hand and send it with a tracked carrier.
- Delivery time: usually 5 to 9 business days worldwide.
- Tracking: you get a tracking number by email as soon as your order leaves the warehouse.
- Shipping costs: calculated at checkout based on your country and order weight.
- Customs: orders within the EU have no customs fees. Outside the EU, local import duties and taxes may apply and are paid by the customer.
Grade mismatch guarantee
If the items you receive don't match the grade you ordered, contact us within 7 days of delivery. Send your order number and clear photos of the items and we'll sort it out with a replacement, a partial refund or a full refund.
Returns
Because we sell graded bulk stock to resellers, units are picked at random within each grade. Please read the Grading Guide before you order.
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. Email us within that time, then send the items back unworn and in the condition you received them. We refund the price of the items within 14 days of receiving them. Return shipping is paid by the customer.
Access tiers
Access tiers are digital content and are unlocked right after payment. By completing the purchase you agree that access starts immediately, so the 14 day withdrawal right does not apply once access is unlocked.
How to start a return or claim
- Email us at support@triftlin.com with your order number.
- For a grade mismatch, add photos of the items.
- We reply within one business day with the next steps and the return address.